FAQ's

Packaging: Wholy-Chip! individually wraps our cookies and brownies to ensure consistent high quality products.

Local Delivery: Local orders are delivered locally by a third party carrier. Local deliveries to the following zip codes only: 93301 93304 93305 93306 93307 93308 93309 93311 93312 93313 93314. Delivery areas are at the sole discretion of the delivery provider.

Shipping: Orders within California are shipped using USPS and UPS. Destination tax laws require we collect sales tax when shipping to: AL, AR, CO, CT, DC, FL, GA, HI, ID, IN, IA, KS, KY, ME, MD, MA, MI, MN, NE, NV, NJ, NY, NC, ND, OK, RI, SD, VT, WA, WV, WI, WY. Taxes are based on the shipping location. If shipping outside of city limits we recommend using the full nine digit zip code.

Order Processing: Your order process begins as soon as you receive confirmation, with the following exceptions:

       1. Orders placed after 2:59 p.m. PST Friday will be processed Monday 8:00 a.m., unless it is a holiday.

       2. Order is placed on a holiday or weekend. Please review our Blackout Dates under Shipping for details. 
 
Need to ask a question? Please contact us at wholychip@gmail.com, or through our 'Contact Us' link.

Cookie Freshness Guarantee- Our decadent cookies and brownies are made from premium ingredients and contain no added preservatives. We suggest you enjoy them within 5 days of delivery.

Frozen- To enjoy later: immediately upon delivery, freeze individually wrapped items inside an airtight container. Our goodies can remain frozen for up to 6 months. To thaw: remove item from freezer, remove from airtime container and place on counter until at room temperature and enjoy!

Allergies? Our facility handles eggs, dairy, wheat, soy, peanuts, tree nuts, and corn. All ingredients are processed on the same equipment.  As a result, we cannot guarantee the absence of cross-contamination.  If you or anyone you come in contact with have food sensitivities and/or allergies, we kindly ask that you not consume our baked goods. Wholy-Chip! and Harper Ann Bakes LLC cannot be held liable for any adverse reactions as a result of consuming our products. Please contact us through our "Contact Us" page link with additional questions.

Payments- We accept most major credit cards, and PayPal. Orders must be paid for when ordering. We don't accept Cash or Personal Checks or any other forms of payment.